Returns & Exchanges
At WatchHouse, we take pride in the quality of our artisanal food products; however, if your order arrives damaged or incorrect, we offer a 14-day return window for a full refund or exchange. Due to the perishable nature of our items, we cannot accept returns on food products that have been opened or consumed.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For damaged or incorrect items, please attach clear photographs of the packaging and product to your request for our quality control review.
Prepare the Package
Once approved, securely pack the unopened items in their original shipping box to ensure they are protected during transit.
Receive Your Refund
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing